At We R Memory Keepers, we respect the privacy of our users and customers. This Privacy Policy explains how we collect, use, and disclose information received through our website and retail stores.
Information We Collect
We collect information to improve your shopping experience, communicate with you, comply with regulations, and for other legitimate business purposes. Information may be collected directly from you or automatically through our website and stores.
Information You Provide Directly
We collect any information you submit during account registration, checkout, product orders, giveaways, surveys, or communications. This may include:
- Name, email, phone number, address
- Payment information
- Product reviews and photos
- Forum and social media posts
- Communications with our Customer Service team
Automatic Information Collection
We may automatically log information about you, your computer or mobile device, and your interaction with the site when you browse or shop with us online. Sources of automatically collected information include:
- Cookies – Small data files stored on your hard drive when you interact with our website. Cookies allow us to do things like maintain your shopping cart, offer localized promotions, and analyze site traffic. You can disable cookies through your browser settings, but the website may not function properly without them.
- Web Beacons – Small graphic images or scripts embedded in our site to monitor your interactions and collect basic analytics.
- IP Address – Your computer’s unique network location which allows proper routing of information.
- Device Data – Technical details about the device you use to access our site, such as type of device, web browser, operating system version, unique device ID, and mobile network provider.
- Location Data – Your device’s reported location as permitted through your phone settings or browser permissions. We may use location for things like local product recommendations.
- Site Activity – Details about your use of our website and online services, such as referral URLs, pages or products viewed, purchasing activity, search terms entered, and other user actions.
This automatically collected information helps us improve our website and tailor it to meet your needs, without requiring you to disclose any additional personal information.
How We Use Your Information
The information we collect allows us to provide our services and operate our business efficiently. We use your data for purposes including:
- Processing orders and managing your account
- Recommending products and services that may interest you
- Analyzing use of the website and improving its functionality
- Communicating with you about your orders, giveaways, account, or inquiries
- Running contests, sweepstakes, surveys, focus groups, and other events
- Performing data analytics to improve our product offerings
- Complying with legal obligations
- Protecting against or deterring fraudulent, illegal, or harmful actions
- Enforcing our Terms of Service
We process your information only for the purposes outlined in this Privacy Policy. If we require your data for a new purpose, we will seek your consent first.
How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with third parties working on our behalf for the uses described in this policy. This includes:
- Service Providers – Companies helping us operate our business, such as order fulfillment, email delivery, marketing, sales tracking, customer support, payment processing, and other business operations. These partners are restricted from using data for purposes beyond the service they are providing.
- Advertising Partners – Third parties that help serve and manage ads on our website based on your interests and activity on our site. This allows us to market products and services tailored specifically to you.
- Business Transfers – Your information may be transferred to a third party in the event that we are acquired by or merged with another company. In this event, we will notify you before your data is transferred and becomes subject to a new privacy policy.
- Law Enforcement – We may be obligated to disclose your data if required by law, subpoena, or court order. We cooperate with law enforcement inquiries and share data when we reasonably believe it is necessary to comply with a legal obligation, prevent harm, or protect our legal rights and property.
- Anonymous Aggregate Data – We may share non-personally identifiable site statistics, traffic patterns, purchase data, and related information with partners, advertisers, or other reputable third parties.
Except as outlined above, we do not share your personal information with any other companies or individuals without your consent. All third parties with access to your data are contractually obligated to keep it confidential and use it only for authorized purposes.
Your Privacy Choices
You have options regarding how your information is gathered and used.
Email Subscriptions
You can manage your receipt of marketing communications by adjusting your email preferences within your account or using the unsubscribe link in any promotional email from us. Keep in mind that unsubscribing from emails may impact your ability to receive important account notifications and order confirmations.
Cookies
Most web browsers automatically accept cookies but allow you to disable them by adjusting your browser settings. However, opting out of cookies may impair the performance of the site and limit certain features.
Location Data
You can revoke permission for us to access your device’s precise location at any time by adjusting your phone or browser privacy settings. This may limit location-based features.
Promotional Communications
You can opt out of receiving promotional emails, text messages, telephone calls, and postal mail from us by contacting customer service or adjusting your preferences in your account.
Access and Correction
You have the right to review, correct, or amend any personal information we have collected about you. Contact us if you would like to access or edit your data.
Data Deletion
You can request deletion of your personal information by contacting our Privacy Officer and verifying your identity. We will review your request and comply unless retaining the data is necessary for our legitimate operational needs or legal obligations.
If you have questions regarding your privacy choices, please reach out. We aim to be transparent about how we handle your information and provide options regarding how it is used.
Data Retention
We retain your personal information for the length of time required to fulfill our operational needs or comply with applicable laws. When determining retention periods, we take into account things like legal obligation statutes, audit requirements, contract terms, interaction history, and industry practices.
Once we no longer have a legitimate need to process your personal information, we take steps to securely delete or anonymize it.
Our Security Precautions
We employ appropriate physical and technological measures to secure the information we collect. Our safeguards include:
- Encryption of data at rest and in transit
- Limited staff access to production servers and databases
- Screening of third party service providers for security compliance
- Ongoing employee privacy and security training
- Firewall and virus protection on all servers
- Regular backup of data with encrypted offsite storage
- Annual penetration testing and vulnerability audits
While we aim to protect your personal information, no method of storage or transmission over the internet is completely secure. We cannot guarantee absolute security. Our policy is to quickly notify you if a breach impacting your information ever occurs.
Children’s Privacy
Our website is intended for adult users over the age of 18 and is not directed at children under 13. We do not knowingly collect personal information from children. If we discover we have inadvertently collected data from a child, we will promptly delete it. Please contact us if you believe we may have information from a child so we can take appropriate action.
International Data Transfers
We are based in the United States and your personal information is processed in the U.S. If you reside outside the U.S., you understand and consent to having your data transferred, processed, and stored in the United States. Our site is governed by U.S. laws.
Changes and Updates
We may occasionally update our Privacy Policy as needed to comply with legal requirements, address changes to our services or business practices, or incorporate feedback from you. We will provide notice of significant changes by updating the Last Updated date at the bottom the policy. Please review updates so you are aware of changes to our privacy practices.
How to Contact Us
If you have any questions about our Privacy Policy, your personal information, our use of cookies, or to request access or updates to data, please contact:
We R Memory Keepers Privacy Officer
[email protected]
1-800-737-5223
1362 W Lexington Ave, Salt Lake City, UT 84104
We aim to respond promptly to all reasonable privacy-related requests.
This Privacy Policy was last updated on March 1, 2023.
At We R Memory Keepers, the privacy and security of our users is our highest priority. We’re committed to transparency around how we handle your personal information. Please don’t hesitate to reach out with any questions or concerns. Thank you for being part of our crafting community!